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Staff Development
As an experienced Property Manager and also a Life Coach, Shelley excels in Conflict Resolution techniques. Whether it be within your team or with unhappy residents, knowing how to handle conflict professionally can turn an otherwise bad situation into a strong bond that results in team stability and increased renewals; lowering turnover costs both in staff training and maintenance.
Benefits of Coaching for Staff Development:
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Conflict Resolution: Strategically turn angry residents into happy ones!
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Communication Styles: Improved understanding within and between office and maintenance staff will create cohesive customer service.
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Personality/Strengths: Use what you've already got to make your team function more efficiently.
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One-on-one coaching follow-up for Managers; with add-on services available for additional staff members.
WHAT YOU GET
1 virtual intro meeting with Manager, to strategize your team's needs.
1 hr team training at your location.
1 follow-up (virtual or on-site) meeting with Manager
Optional Add-Ons: one-on-one meetings with additional staff
About
Shelley Dooley, Professional Life Coach
My property management career started in Leasing, then Assistant Manager, then crossed over to an Ops/Maintenance side as QA Manager. I reported to the Director and tracked the maintenance trends, spot-checked work orders and helped solve maintenance-related resident complaints while providing valuable insights to the corporate team for process improvements. Then I crossed back to the office side as Community Manager. Combined with my extensive training in Conflict Resolution, Customer Service and the techniques used in Life Coaching, I can bring valuble insights to your team- improving job satisfaction and resident satisfaction.
